FAQs

 

  • What’s ChartAlert™ OfflineTrader?

ChartAlert™ OfflineTrader is a Microsoft® Windows® compatible end-of-day technical analysis investment research & advisory software that publishes day trading, short-term, medium-term and long-term trading and investment strategies for Indian stocks listed on the Bombay Stock Exchange and National Stock Exchange.

 

 


 

  • What’s ChartAlert™ PowerCharts?

ChartAlert™ PowerCharts is a Microsoft® Windows® compatible end-of-day interactive technical analysis stock charting software that can be used to create professional-looking stock charts in a simple and user-friendly format for all NSE stocks, all NSE Futures, BSE Sensex and Group-A stocks, and all Bombay Stock Exchange & National Stock Exchange indices. It is both powerful and easy to use, and is a necessity for those more serious about technical analysis, as it allows you to add technical analysis indicators and price overlays to your stock chart.  Know details…

 

 


 

  • What does OfflineTrader/ PowerCharts offer?

ChartAlert™ OfflineTrader/ PowerCharts offers interactive charting and stock market forecasts primarily based on technical analysis that could be used as a guide for trading and investing across all time-frames viz. day trading, short-term, medium-term and/or long-term. The popular stock market forecasts covering BSE Sensex, Nifty and non-index stocks are:

 

    • i.

Trader’s Routine

    •    (for passive day trading)

 

    • ii.

Frontline/ F&O; Advisory

    •    (short-term)

 

    • iii.

ElliottWave Advisory

    •    (short-term to medium-term)

 

    • iv.

Investor’s Routine

    •    (short-term to medium-term)

 

    • v.

Fundamental Spreadsheet

    •  with ideal buying/selling areas   (medium-term to long-term)

 

    • vi.

PowerCharts

     — interactive charting with 80+ in-built technical indicators

While Trader’s Routine reports are automated and optimized for performance, our analysts moderate the other stock market advisory reports [(ii) to (v)].

 


 

  • Who’s OfflineTrader/ PowerCharts suited for?

ChartAlert™ OfflineTrader/ PowerCharts can be used both by active or full-time traders who trade frequently (day traders or short-term to medium-term traders) and those who trade or invest less frequently (part-time traders who may hold a full-time job that may be unrelated to the businesses of finance, investing or stock market trading). Part-time traders generally have a short- to medium- or even long-term focus in trading and investing.

 

 


 

  • What PC configuration is required to run OfflineTrader/ PowerCharts?

A Pentium II PC with 128 MB of RAM could do the trick. We recommend that you have free hard disk space of 100+ MB to be able to hold archives of PowerCharts data and stock market advisory reports (data files only) going back approx. 3 months. The actual application and its support files occupy over 13MB. Being a Microsoft® Windows® compatible software, to run the software, you would need Microsoft® Windows® 98 or a higher operating system installed on your PC.

 

 


 

  • Does OfflineTrader/ PowerCharts come with an in-built Help system?

Yes. ChartAlert™ OfflineTrader// PowerCharts comes with a comprehensive Help system that’s accessible through “Help” on the top menu bar in the software.

 

 


 

  • Does OfflineTrader publish advisory reports for both cash and derivatives segment of the market?

The stock market investment research & advisory reports published in ChartAlert™ OfflineTrader are based on spot or cash market movement and are meant to facilitate trading and investing across all time-frames viz. day trading, short-term, medium-term and/or long-term. Thus, these stock market forecasts can be used to trade both the cash and the derivatives (futures & options) segment of the stock market across all time-frames.

 

 


 

  • Is PowerCharts a charting software? Can I do technical analysis with it?

Yes. ChartAlert™ OfflineTrader ships with an interactive charting tool that is capable of generating professional-looking financial charts in a simple and user-friendly format, besides giving complete control over adding technical indicators and price overlays to your charts! The coverage includes all NSE stocks, BSE Group-A stocks and BSE/ NSE indices. For key benefits and limitations, please lookup PowerCharts. In the future versions of ChartAlert™ OfflineTrader, PowerCharts is expected to ship with its own stock objects/ drawing tools engine that will allow you to do your own line studies!

 

 


 

  • Can I get a demo of OfflineTrader/ PowerCharts?

ChartAlert™ OfflineTrader/ PowerCharts is a very simple, mouse-driven, easy-to-use stock research, advisory and charting software that comes with a very comprehensive Help system that covers everything you may want to know about using the technical analysis stock market advisory reports in the software. The demo version of the software downloadable from our websites has dated sample reports, while an evaluation trial (available for only Rs.995) gives you membership privileges that include unrestricted access to all our original technical analysis stock market forecasts as they are published live on a timely basis.

 

 


 

  • The demo version has dated sample reports, how do I see latest reports?

You could upgrade the demo version of the downloaded software to an evaluation version by taking a 4-week Evaluation Trial (4wkET) for only Rs.995. The 4wkET gives you membership privileges that include unrestricted access to all our original stock market market forecasts as they are published live on a timely basis.

 

 


 

  • Do you offer a free trial to evaluate OfflineTrader/ PowerCharts?

No. Due to the time-sensitive trading and stock investing research we publish in the software, we’re unable to offer a free trial. To get a feel of the software, however, you could download the DEMO version of ChartAlert™ OfflineTrader that comes with dated sample reports. Alternatively, to test-drive ChartAlert™ OfflineTrader/ PowerCharts with access to latest reports, you could consider our 4-week Evaluation Trial (4wkET) that comes for only Rs.995. The 4wkET gives you membership privileges that include unrestricted access to all our original stock market advisory reports and charts as they are published live on a timely basis.

 

 


 

  • How do I evaluate OfflineTrader/ PowerCharts before I subscribe?

You could evaluate the software by taking a one-time 4-week Evaluation Trial (4wkET) for only Rs.995. The 4wkET comes with membership privileges that include unrestricted access to all our original stock market forecasts as they are published live on a timely basis across all time-frames.

To take the 4wkET, please make a secure online payment (Rs.995) via a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue. All e-commerce transactions on our websites are encrypted using the most powerful Verisign secure socket layer (SSL) encryption technology. As soon as we receive your order, your one-time 4-week Evaluation Trial will be activated on your PC in a few business hours.

Alternatively, to take the 4wkET, please make a direct deposit of Rs.995 favouring “Turnbull Advisory Services Pvt Ltd” into our Current Account No. 0151-05-000091 (12-digits) with ICICI Bank and send us an email with the deposit details, your daytime telephone numbers and your detailed postal address. After we reconcile your deposit at our end (which could take 1 – 2 business days), we’ll have the software activated on your PC for 4 weeks! P.S. Emailing a scanned copy of the bank-stamped receipt as proof of deposit could help speeden up the activation process.

 

 


 

  • There’s so much information in OfflineTrader I may not need, how do I setup what I want?

Depending upon your trading profile (full-time trader/ part-time trader), you could setup the software to publish stock market advisory reports that serve your requirements.

Each and every stock research and advisory report could be customized to track stocks of your interest. For help on customization, please read the “Creating Custom Reports and Data Sheets” chapter in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through “Help” on the top menu bar.

If you have a particular stock in mind, use the “View by Company” feature available in the software to view the stock research for a specific security across all time-frames in a single report! Available in an easy-to-pull-and-print format, View-by-Company serves as a snapshot of a single stock.

You could also use “MyRoutine” to setup a pre-determined number of your favourite stocks along with their price-volume data and technical analysis across all time-frames. Available in an easy-to-pull-and-print format, MyRoutine serves as a snapshot of multiple stocks.

 

 


 

  • Can I protect my personal copy of OfflineTrader/ PowerCharts on a shared PC?

Yes. You can protect your personal copy of ChartAlert™ OfflineTrader on a shared PC from misuse by securing it with a case-sensitive password. After you have secured the software with a password, remember to store your password in a safe place, but keep it close at hand in case you have to retrieve it if you ever forget the password.

WARNING: A high-level encryption algorithm has been used for this facility, and if you ever lose or forget the password, it could take 36 – 48 hours to re-initialize the software on your PC. Since this could mean a lost opportunity on a trading day, be careful when using this facility.

 

 


 

  • How do I effectively use OfflineTrader/ PowerCharts?

ChartAlert™ OfflineTrader/ PowerCharts can be effectively used both by full-time traders and part-time traders. Please read the detailed and comprehensive “How to Use OfflineTrader” section accessible from the LHS Navigation Toolbar in the software.

 

 


 

  • I’m an active trader, can I use OfflineTrader/ PowerCharts?

Yes. ChartAlert™ OfflineTrader/ PowerCharts can be used by an active or full-time (and part-time) trader. Please read the detailed and comprehensive “How to Use OfflineTrader” section (for full-time traders) accessible from the LHS Navigation Toolbar in the software.

 

 


 

  • I’m not an active trader, can I use OfflineTrader/ PowerCharts?

Yes. ChartAlert™ OfflineTrader/ PowerCharts can be used even if you’re not an active trader. Please read the detailed and comprehensive “How to Use OfflineTrader” section (for part-time traders) accessible from the LHS Navigation Toolbar in the software.

 

 


 

  • Can I daytrade with OfflineTrader/ PowerCharts?

Yes. There are passive day trading strategies published in ChartAlert™ OfflineTrader/ PowerCharts that could be used for day trading purposes. Advisory reports such as ‘Trader’s Routine’, special features such as forecasted (or expected) daily and weekly price trading ranges, 3-day 5-day and 10-day key resistances and supports, and even the sub-reports of ‘Market Outlook or Screener’ can help setup probable day trades.

For details, please read the “Working with Market Outlook or Screener” and “Working with Trader’s Routine” chapters in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible from “Help” on the top menu bar.

 

 


 

  • Can I invest or trade for a longer time-frame with OfflineTrader/ PowerCharts?

Yes. There are trading strategies and investing strategies published in ChartAlert™ OfflineTrader/ PowerCharts that could be used to setup short-term, medium-term and/or long-term trades. Stock market research and advisory reports or technical analysis market forecasts such as ‘ElliottWave Advisory’, ‘Investor’s Routine’ and ‘Fundamental Spreadsheet’ can help setup probable medium-term to long-term trades, while reports like Frontline/ F&O; Advisory can help setup probable near short-term trades.

For details, please read the “Working with Frontline/ F&O; Advisory”, “Working with Investor’s Routine”, “Working with ElliottWave Advisory” and “Working with Fundamental Spreadsheet” chapters in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through “Help” on the top menu bar in the software.

 

 


 

  • Upon subscription, do I get access to all reports seen in OfflineTrader/ PowerCharts?

Yes. On subscription, you get access to all stock market research and advisory reports/ forecasts you see in the software (including the interactive charting tool) for the duration of your subscription period.

 

 


 

  • What’s the activation procedure after I subscribe to OfflineTrader/ PowerCharts?

To activate ChartAlert™ OfflineTrader/ PowerCharts , click on “Help” (from the top menu bar) and then “Activate OfflineTrader” to bring up a Subscription/ Activation dialog box. Now retrieve the 32-digit ProductID displayed there and send it to us by email at: <href=”mailto:customerservice@chartalert.com”>customerservice@ChartAlert.com or <href=”mailto:subscriptions@chartalert.com”>subscriptions@ChartAlert.com. After we confirm your subscription status at our end we’ll send you a 32-digit Activation Key and a 4-digit UserID that will activate the software on your PC for your subscription period.

After you receive the activation codes, click on “Help” again (from the top menu bar) and then “Activate OfflineTrader” to bring up the same Subscription/ Activation dialog box. Enter the 32-digit Activation Key and the 4-digit UserID exactly as sent to you and click OK. ChartAlert™ OfflineTrader/ PowerCharts’ collection of research and advisory reports and charts will now be fully accessible for the subscription period.

 

 


 

  • How do I collect data files or advisory reports using OfflineTrader/ PowerCharts?

You can collect stock market research and advisory reports by either using the WebUpdate or ManualUpdate option. For detailed help on how to collect data, please read the “Collecting Your Data” chapter in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through “Help” on the top menu bar in the software.

 

 


 

  • When, and how frequent, are the data files or advisory reports available for download?

The stock trading and investment research advisory reports/ market forecasts are available for download at least 4 times a day. These reports (available in an encrypted format) can be used only from within the software. For data download schedule, please see “Data Download Schedule” accessible from “Help” on the top menu bar in the software.

 

 


 

  • Do I have to remain connected to the internet all the time while using OfflineTrader/ PowerCharts?

No. You don’t have to be connected to the internet at all when browsing through ChartAlert™ OfflineTrader/ PowerCharts. In fact, you have to connect to the internet only to download data files that are available at least 4 times in a day, with each download taking no more than 2 minutes. Since all the downloaded data files reside on your PC, you can browse through all stock and investment research reports (including charts) offline!

 

 


 

  • Is there a provision to quickly find out what latest reports are available on my PC?

Yes. To be able to instantly find out which latest reports are available on your PC at any point in time, just click on the “What’s New” link accessible from the LHS Navigation Toolbar in the software.

 

 


 

  • Is there a provision to access archives of advisory reports/ market forecasts on my PC?

Yes. Since all downloaded data files (stock research and advisory reports/ market forecasts/ interactive charts) reside on your PC, you can access them at any point in time. There’s, however, a limitation: the archival time limit of all research and advisory reports has been limited to a maximum period of 3 months primarily to conserve hard disk space. However, stock price-volume data going back to over 10 years can be accessed with PowerCharts!

 

 


 

  • As a subscriber, what kind of support do I get?

As a subscriber, you’re entitled to full technological support (by email, and if need be by telephone) if you face any problems with ChartAlert™ OfflineTrader/ PowerCharts on your PC.

 

 


 

  • As a subscriber, do I get online trading support during market hours?

No. We don’t have online trading support during market hours. All our stock trading and investment research strategies are published end-of-day through the software only.

 

 


 

  • As a subscriber, do I get free software upgrades or do I have to pay for it separately?

All software upgrades and/ or newer versions of the software are available for no additional cost (free!) to all members during their subscription period.

 

 


 

  • Will a prolonged use of the software occupy a lot of hard disk space on my PC?

Not if you want it to. The size of the downloadable data files (available at least 4 times in a day) could add to over 1 MB per trading day, and if left unchecked, these date files over a period of time could occupy a lot of hard disk space. So, the software comes with a data maintenance feature that can be used to remove old and unused data files from your PC. Also, since the software has been designed with an archival time limit of a maximum period of 3 months, it would make sense to use the data maintenance feature regularly to save on system resources and make the software faster. The “Data Maintenance” feature is accessible from “Data” on the top menu bar.

 

 


 

  • I want OfflineTrader/ PowerCharts installed at multiple locations; are there discounts on multiple licenses?

Yes. There are discounts available for bulk purchases. These bulk purchases (lease licenses) are meant for in-house consumption only and are not meant for resale. If you have a bulk purchase and multiple installation requirement, please send us a detailed email with your requirements at: customerservice@ChartAlert.com.

 

 


 

  • How do I take the one-time 4-week Evaluation Trial?

It’s very simple! Simply register to download the latest DEMO version of ChartAlert™ OfflineTrader. Now install it on your desktop and extract the 32-digit ProductID (through Help >> Activate OfflineTrader in the software) and send it to us by email. Since the 4-week Evaluation Trial is available for only Rs.995, you can make a secure online payment (of Rs.995) via a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue. As soon as we receive your order, your one-time 4-week Evaluation Trial 4-digit UserID/ 32-digit Activation Key (based on your 32-digit ProductID) will be emailed to you in a few business hours. Remember, the one-time 4-week Evaluation Trial grants you membership privileges that include unrestricted access to all our original stock research forecasts and charts as they are published live on a timely basis!

 

 


 

  • How do I subscribe to OfflineTrader/ PowerCharts?

To subscribe to ChartAlert™ OfflineTrader/ PowerCharts, you can make a secure online payment via a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue. All e-commerce transactions on our websites are encrypted using the most powerful Verisign secure socket layer (SSL) encryption technology. To make a secure online payment now, click here.

Alternatively, you can make a direct deposit favouring “Turnbull Advisory Services Pvt Ltd” into our current account no. 0151-05-000091 with ICICI Bank and send us an email with the deposit details, your daytime telephone numbers and your detailed postal address. After we reconcile your deposit at our end (which could take 1 – 2 business days), we’ll have the software activated on your PC for the leased period. P.S. Emailing a scanned copy of the bank-stamped receipt as proof of deposit could help speeden up the activation process.

 


 

  • Can I make a secure online payment (credit cards/ net banking/ etc)?

 

 

Secure Online Payment Gateway by CCAvenue

Yes. You can make secure online payments with your credit cards, or authorise to debit your current/ savings accounts with select Indian public or private sector banks. All e-commerce transactions on our websites use a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue, and are encrypted using the most powerful Verisign secure socket layer encryption technology.

To make a secure online payment now, click here.

 


 

  • Can I purchase outright by making a one-time payment?

No. Since a majority of the trading and investment strategies published in ChartAlert™ OfflineTrader/ PowerCharts are moderated by our analysts, the software cannot be purchased outright with a one-time payment. Subscription to this research, advisory and charting software is available for a period of 3 months, 6 months and 12 months. All software upgrades during the subscription period are available to members for free!

 

 


 

  • Are there any hidden costs involved in using OfflineTrader/ PowerCharts?

No. There are no hidden costs involved in using ChartAlert™ OfflineTrader/ PowerCharts. For the latest subscription charges please